Resume

Work
Experience

May 2023 - Present

Omega Broadcast and Cinema ~ Austin, TX

Update and manage the company's website and e-commerce platform
Maintain accurate and up-to-date product listings, descriptions, and pricing
Ensure that all website content is consistent with the company's branding guidelines
Analyze website metrics and provide suggestions for improving user engagement and sales
Assist the marketing team in executing website-based promotions and campaigns
Organize and maintain product data using Excel
Made minor design and layout updates to the website using basic HTML

2022 - Present

PuroClean of New Braunfels ~ New Braunfels, TX

Designs, builds and maintains social media presence
Oversee troubleshooting for system errors.
Experience working with network and server management support.
Integrate multiple technologies, hardware, and software.
Identified and executed improvements for processes, content, and lead generation.
Experience in handling multi-channel customer support platforms.
Created and managed MDM with Admin-controlled access for iPads and Laptops.

2021 - 2022

Apple ~ Remote

Provided technical support for iPhone, iPad, MacBook, Desktop Mac, Apple Watch, AirPods, and PC devices.
Provided excellent quality customer service by patiently listening and communicating company policies with empathy.
Demonstrated a strong power of analytical reasoning.
Provided exceptional customer service experience over the phone and exceed monthly metric requirements, including an AHT of 17 minutes or less and a 95% or better satisfaction rating.

2019 - 2021

Hat Creek Burger Co. ~ San Marcos, TX

Communicated clearly and concisely
Looked after the store maintenance, cleanliness of store, and maintained high safety standard
Performed with a high degree of accuracy
Managed a team
Trained new hires
Reconciled cash receipts